ITIL® Foundation & Certification

Durée: 
3 days
Langue: 
French
Prix: 
1'790 CHF
Description: 

"Providing Value-Oriented IT Service ..." Have you ever thought about what your organization could do if all your service processes were efficiently structured and organized?

ITIL brings together all the best practices in Management of IT services, structured according to a process-oriented approach and a complete life cycle centered on the value of the service for the business.

This program is intended for anyone involved in the provision or support of IT services, whether in terms of maintenance, management or the implementation of the underlying processes.

Course Content :

1. Service Management as a practice​

-​ITIL® Service Management Bases
-Service Definition
-IT Service versus Business Service
-Service Management according to ITIL®

2. Base concepts

-Resources and Capabilities
-Utility and Warranty
-Service Packages
-Service Model
-Process, Roles and Functions
-Best Practice versus Good Practice

3. Service Lifecycle

-ITIL® Lifecycle practices
-The five Lifecycle Service's phase
-Processes and Functions of the Lifecycle Service
-Service Lifecycle Interaction Model

4. Service Strategy

-Scope
-Goals
-Important Terms and Definitions
-Basic concepts / Key principles
-Strategy Service's phase processes

5. Service Design

-Scope
-Goals
-Important Terms and Definitions
-Basic concepts / Key principles
-Value to the Business
-Design Service's phase process

6. Service Transition

-Scope
-Goals
-Important Terms and Definitions
-Basic concepts / Key principles
-Value to the Business
-Transition Service's phase processes

7. Service Operation

-Scope
-Goals
-Important Terms and Definitions
-Basic concepts / Key principles
-Value to the Business
-Operations Service's phase processes

8. Continual Service Improvement

-Scope
-Goals
-Important Terms and Definitions
-Basic concepts / Key principles
-Value to the Business
-Continual Service Improvement's phase processes

9. Technology considerations

-The general requirements
-Automation of services
-Analysis of services

10. Interaction

-Key links, Input und Output
-Implementing the Strategy
-Specialization and Coordination
-Monitoring and Control
-Continual Service Improvement

11. Exam Preparation
Adresse: 

Quai du Seujet 10,

1201, Genève.

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